Insights on Retention & Engagement

Resident turnover is the hidden tax in multifamily, costing $3,000–$5,000 per move-out in lost rent, concessions, ads, and repairs. ResidentOS™ uses Resident Intelligence™ to predict churn early, protect NOI, and strengthen asset value.

In multifamily, nothing residents do is random. Every review, RSVP, and comment is a signal. ResidentOS™ turns these everyday actions into retention intelligence, helping communities spot churn risk early and protect NOI.

Multifamily reporting is stuck in the mirror — looking back at what already happened. ResidentOS™ brings the radar, using ResidentSignal™ to scan ahead for churn risk, protect NOI, and keep communities stable.

BlackField Management is now HeyNeighborly™ — the service arm of ResidentOS™. This rebrand reflects a shift from marketing to retention, helping communities cut churn while ResidentOS™ powers the bigger Resident Intelligence™ platform.

ResidentOS™ is the Resident Intelligence™ platform for multifamily, unifying services, data, and predictive insights to reduce turnover and strengthen trust. See how ResidentSignal™ and HeyNeighborly™ power retention.

BlackField Management is now HeyNeighborly™ — the same trusted team with a bigger vision, powered by ResidentOS™ to help communities thrive through resident intelligence and retention.