Frequently Asked Questions
Learn more about ResidentOS, HeyNeighborly, and how we help multifamily communities reduce churn and improve retention.
What is ResidentOS?
ResidentOS is a resident intelligence platform for multifamily, offering predictive retention tools (like ResidentSignal) and structured engagement services through HeyNeighborly to help communities reduce churn and improve resident satisfaction.
What is HeyNeighborly?
HeyNeighborly, under ResidentOS, provides structured resident engagement and marketing services, including social media management, content creation, reputation monitoring, ad management, and on-site resident influencer programs.
Who do you work with?
We partner with owners, portfolio managers, community managers, and marketing directors to align retention goals with structured engagement, reducing turnover and supporting NOI.
What services are included in your monthly packages?
Our packages include social media management, custom content and photography, reputation management, retention-focused ad management, and on-site resident influencer visits, tailored to your community’s needs.
Is ResidentOS a software or a service?
Both. ResidentOS offers predictive retention software and structured resident engagement services, providing a holistic retention solution for multifamily.
How do I get started?
Contact us through our website, and we will schedule a call to understand your needs, answer your questions, and recommend the best-fit solution or pilot.
How do you measure success?
We align success metrics with your goals, focusing on reducing churn, improving resident satisfaction, and increasing online engagement through clear, structured deliverables.
Can packages be customized for our portfolio?
Yes, packages can be tailored to your goals, community size, and brand standards while maintaining clear monthly deliverables.
Still Have Questions?
We’d love to connect and answer any additional questions about ResidentOS or HeyNeighborly.
