🎉🎉🎉 BlackField Management is now HeyNeighborly, powered by ResidentOS. Learn More →
Prospects read your reviews before they read your listing, and AI search answers summarize them. HeyNeighborly replies in your community’s voice, a person approves every word, and ResidentOS tracks the themes behind the stars.
Google and listing-site reviews answered in your voice, positive and negative.
AI drafts fast. An account lead reviews and approves before anything posts.
Parking, noise, packages, maintenance: we track what residents keep raising.
One score for your community’s reputation in ResidentOS, and what’s moving it.
A flag while it’s still a fix, before it turns into a one-star review.
Reputation trends summarized for owners and asset managers, traced to the source.
RSQ™, the Resident Signal Quotient, blends public reviews with our dated on-site records (visits, shoots and check-ins) into one 0–100 score. Reputation tools that only read online reviews can’t do that. It is grounded in your community’s own records, with a forward read on where your reputation is heading.
One clear number from 0 to 100, published monthly, with a simple band: Excellent, Strong, Fair or At Risk. RSQ Momentum updates weekly and shows whether your reputation is Rising, Steady or Slipping. Every number links to the reviews and data behind it. No black box.
Public reputation: reviews and ratings from the review sites and listing platforms we monitor, put on a common scale, adjusted for each site’s typical bias, with recent reviews counting more. Every review is read for content across 22 areas of resident life, from maintenance and communication to pests, safety and fee transparency.
Community operations: leasing momentum, occupancy trend, renewals, maintenance follow-through and resident sentiment.
RSQ shows your top strengths and top opportunities, with public reputation and operations side by side. HeyNeighborly works the drivers: replies to reviews in your voice, a person approves every reply, and issues residents raise with your team are flagged before they turn into public reviews, while there is still time to fix them.
ResidentSignal™ predicts which residents may leave. RSQ scores how your community is perceived and where that’s heading. Scores reflect the review platforms and community data connected for each property; sources are listed on every scorecard. RSQ Momentum is a leading indicator, not a guarantee of future ratings.
Every new review is pulled into ResidentOS for your community.
HeyNeighborly drafts a reply in your community’s voice, quickly.
An account lead approves and posts it. Sensitive issues go to your site team first.
Themes and response times feed RSQ and early warnings, so the next fix happens sooner.
Tap a step. This is sample data for a fictional community, The Meridian, to show how the work flows.
ResidentOS reads the review and tags the theme.
HeyNeighborly drafts a reply that acknowledges the issue.
A person approves every word before it posts.
Repeat themes become an early warning, then a post that shows it’s handled.
Tracked in ResidentOS on every channel, so you can see replies going out.
Every number in your portal links back to the review or reply behind it.
No reply posts without a person approving it.
Talk with the HeyNeighborly team about reputation and reviews for your communities.
Monitoring reviews across the sites renters read, drafting on-brand replies, and flagging resident issues to on-site teams.
A person approves every review reply before it is posted. We never post fake reviews.
Review activity, replies and trends are tracked for each community in the ResidentOS portal.