Engage Residents. Strengthen Retention. Protect NOI.
HeyNeighborly delivers structured resident engagement and marketing programs for multifamily communities — powered by ResidentOS, the Resident Intelligence Platform.
Content & Social
(Signal Stream)
Reputation Management
(Reputation Layer)
Advertising
(Retention Ads)
Reporting & Insights
(Resident Memo)
What is HeyNeighborly?
HeyNeighborly is your community’s engagement and marketing partner. We manage the touchpoints that keep residents connected, visible, and loyal — so your teams can focus on leasing and operations.
Our programs include:
- Branded content and consistent social presence
- Review monitoring and professional responses across major platforms
- Retention-focused ad campaigns, managed and optimized
- ResidentOS-powered reporting that translates activity into retention insight
Why Resident Engagement Matters
Engaged residents are more likely to renew and less likely to shop competitors, directly reducing your community’s turnover costs and vacancy loss. Research shows:
Average true cost of a single unit turnover (lost rent, concessions, make-ready).
Average annual multifamily churn rate.
of residents cite poor communication and engagement as their reason for leaving.
to replace a resident than to retain one.
HeyNeighborly helps you address these challenges with clear, consistent, structured resident engagement.
Structured Packages for Every Community
Choose the level of support your community needs with clear, structured monthly packages designed to drive resident engagement, strengthen satisfaction, and reduce churn. Pricing is customized based on your community’s size and goals.
Stabilized
Structured engagement for established communities.
12–15 branded posts monthly + scheduled photoshoot.
Continuous monitoring + professional responses.
Retention-focused campaigns with expanded budget.
Quarterly ResidentOS-powered reports with Resident Memo insights.
One activation included.
Stabilized+
Deeper engagement and live presence for stronger retention.
12–15 branded posts monthly + quarterly photoshoots.
Always-on monitoring + responses across all key platforms.
Larger included ad budget, fully managed.
Monthly ResidentOS-powered reports + portfolio-level Resident Memo intelligence.
Regular on-site activations included.
Lease-Up
High-visibility engagement to accelerate occupancy.
16+ branded posts monthly + weekly stories + one photoshoot + one video shoot.
Always-on monitoring + responses across key platforms.
Aggressive campaigns with larger included budget.
Monthly ResidentOS-powered reports tied to leasing velocity.
Ongoing activations included.
Lease-Up+
High-visibility engagement to accelerate occupancy.
20+ branded posts monthly + weekly stories + multiple photoshoots and video shoots.
Continuous monitoring + proactive responses across all key platforms.
Largest included ad budget, fully optimized through ResidentOS.
Monthly ResidentOS-powered reports with churn signals + portfolio-wide insights.
Recurring activations included throughout.
HeyNeighborly is powered by ResidentOS. Every post, ad, and review feeds Resident Memo for predictive retention insights.
Join the Waitlist for Resident Events
We’re piloting a new resident event program — monthly activations that bring residents together, strengthen community connection, and generate measurable retention signals.
Ready to Strengthen Your Community?
Let’s reduce turnover, improve engagement, and protect NOI.
