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RSQ is one 0–100 score for your community's reputation. It updates every day, shows exactly what's moving it, and hands your team the next step, ready to approve.
Get your free RSQ Snapshot →Try the sample
RSQ refreshes every day. When packages or parking start showing up in reviews, you see it in days, not at month-end.
Every change is broken out by what residents actually talk about: maintenance, staff, cleanliness, move-in and more. Fix the cause, skip the guessing.
Review replies and suggested actions come with the score. Your team approves them. Nothing posts on its own.
Every number links back to the review or visit behind it. When an owner asks "why," you click and show them.
Three reviews and three hundred aren't the same. RSQ shows a likely range and tells you when there isn't enough data yet.
Your RSQ and its trend drop straight into owner and regional updates. No more rebuilding a report every Sunday night.
Sample Made-up community and numbers, so you can see how RSQ reads. Your Snapshot uses your real reviews.
â–² 4 over 30 days
The line is smoothed, so one review doesn't swing it. The faint dots are the raw daily reads.
Click any topic in your portal to open the reviews behind it.
With 200+ reviews, the score is pinned down, so you can act on small moves.
With a handful of reviews, RSQ widens the range and marks the score "thin data," so nobody overreacts.
"Thanks for telling us, and we're sorry for the silence. That's not the experience we want for you. Our maintenance lead will call you today with a repair time, and we're changing how we send work-order updates."
Residents mention slow updates on work orders, not the repairs themselves. Suggested fix: text residents when a work order is scheduled and again when it's closed.
"This made our day! We'll make sure the front desk team sees this. Thanks for being part of the community."
Every community, its latest readings, its direction and a 12-month line, with every figure dated and sourced. Download it, print it, or send it to owners.
Real ResidentOS portal, shown with its built-in sample data. No client names.
| Typical monthly reputation score | RSQ | |
|---|---|---|
| How often | A new number once a month | A fresh score every day, with the trend behind it |
| Why it moved | Often a separate tool or report | The topics driving it, right next to the score |
| How sure | One number, however few reviews | A likely range, flagged when data is thin |
| Where it comes from | Inputs and weights not shown | Every input listed, every number linked to its source |
| What's next | Up to you | Reply drafts and next steps, ready to approve |
| On the property | Online reviews only | Online reviews, plus dated on-site check-ins* |
*On-site check-ins come with HeyNeighborly on-site service.
RSQ reads each review's rating and words, sorts the words into topics residents care about, and rolls it all into one 0–100 score. Recent reviews count more than old ones, and a smoothed trend keeps one review from swinging the number.
It rebuilds every day. Click any number to see the review, reply or visit behind it.
*With HeyNeighborly on-site service.
A HeyNeighborly community, name withheld. Between Oct 20 and Oct 29, 2026, new reviews lifted its daily read from 63 to 74. The smoothed RSQ followed, from 63 to 70, without jumping.
Strongest topics today: staff friendliness, management responsiveness. Weakest: maintenance.
Daily RSQ, Oct 20–29, 2026. Line = smoothed RSQ. Dots = daily read. Shaded = likely range.
Tell us your community. We'll send your free RSQ Snapshot: your score, your likely range, and the top 3 things residents are talking about.
Built from your public Google reviews. Free, no call required.
RSQâ„¢ and ResidentOSâ„¢ are trademarks of HeyNeighborly.